The Luxury Included® experience begins and ends at Club Sandals, a place overflowing with extraordinary privileges, unique experiences, and exceptional service for concierge guests of Sandals Resorts. Extravagance is blended with remarkable amenities that completely redefine genuine hospitality and allow guests to enjoy one-on-one service and complete relaxation in the comfort of a stylish lounge. Club Sandals concierge offers unique insider's opportunities exclusive to concierge guests and the best recommendations for discovering all that Sandals has to offer...and beyond.


  • Uncompromising Standards
  • Every member of our staff has been chosen from thousands of applicants.
  • Highest Staff to Guest ratio in the industry.
  • All our resort staff receives the most rigorous training program in the industry and unprecedented among all-inclusive resorts.
  • Our Sandals Corporate University is committed to the professional development of our employees through reputable education and training programs, guaranteeing the best customer service, attitude, skills and knowledge from every team member you come across.
  • Partnership with the Guild of Professional English Butlers to train our butlers to the highest standards.
  • No tips are ever accepted or requested.

Services & Amenities

  • Arrival:
  • Met on arrival by Club Sandals Concierge.
  • Served cold/warm towels on arrival.
  • Privately checked in at the Club Sandals Lounge.
  • Escorted to room by Club Sandals Concierge.
  • In-Room Orientation by Club Sandals Concierge.
  • Private Resort Orientation by Club Sandals Concierge.
  • Club Sandals Welcome packet on arrival.
  • Staff Services:
  • Dedicated Club Sandals Concierge to assist with planning vacation experience.
  • Dedicated Club Sandals Concierge to assist with booking reservations-dinner/spa/tour/private dinners.
  • Daily contact with guests throughout their stay.
  • Personalized Resort Orientation.
  • Escort of guests to bus when they are going on tours.
  • All Day Room Service from 7:30am to 10:00pm. (Except at Sandals Halcyon Beach)
  • Other Inclusions:
  • Robes in all rooms.
  • In-Room Bar with pouring brands and fridge restocked daily with juice, water & sodas.
  • Specially made Club Sandals room key.
  • In-Room Culinary treat for late arrivals.
  • Concierge Lounge Amenities:
  • Hours: 24 hours; Staff will be available from the hours of 8:00 a.m. - 10:00 p.m.
  • High-definition flat-screen TV.
  • Selection of Board Games, books and novels.
  • Tea and coffee station with assorted tea and freshly Ground Coffee (Blue Mountain Coffee).
  • Coffee machine in all lounges serving Espressos and Cappuccinos.
  • New York Times and British Today, The Canadian and any other Times Fax as requested.
  • Kindles available in the Lounge.
  • iPads displaying menus, martini menu, weekly activities and Managers wine list.
  • Library of Local Books Available.
  • Air conditioned comfort.
  • Signature Scent.
  • Soothing Background Music.
  • Guest check-out with Club Sandals Concierge.
  • Free Wi-Fi in all rooms and public areas. Unlimited number of devices.
  • Alcoholic Beverages, Sparkling Wine, Juice, Soda and Water.
  • All Day Snacks and Pastries:
    • Danish, Croissants, Muffins.
    • Coconut, Sugar and Chocolate cookies.
    • Assorted Jamaican Desserts - Rumball, coconut drops, coconut macaroon, gizzarda.
    • Apples and other Whole Fruits.
    • Sandwiches and Wraps.
  • Concierge Signature Drink.

Room Service

Enjoy FREE WiFi Internet access and FREE Calls during your stay in a Concierge room category.
  • Weekly Activities:
  • Weekly Cocktail Party / Exclusive Wine Tasting / Martini Evening
  • Reserved tables at property weekly buffet
  • Weekly Snorkeling Trip
  • Recognition of birthday / anniversary / special occasion
  • Personalized Island Routes Club
  • Sandals Tours
Enhance your Luxury Included® vacation experience at Sandals Resorts
Concierge-level rooms starting at: $293 PP/PN
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The Difference
The only all-inclusive to include it all