Sandals Resorts Testimonials

Sandals Royal Caribbean

My husband and I just returned from our first trip to Montego Bay, Jamaica. Our stay at the Sandals Royal Caribbean, Kensington Club Level was fantastic. The views from this building offer a spectacular sight of the ocean. For us, it was paradise. All of the accommodations, from our room, to the grounds, swimming areas (pools & beaches), restaurants, activities, and entertainment, were beyond our expectations. In addition to this, our stay was made great because of the wonderful staff at the resort. Although all were so generous, kind, and accommodating, I would like to personally thank Omar, Nicole, and Tracy-Ann. Nicole accompanied us to the private island and cared for us in our rented private cabana one afternoon. She was so hospitable as well as considerate of our needs. Nicole remained so friendly whenever we saw her; she always had kind words for us wherever we ran into her on the resort. Thank you, Nicole. Tracy-Anne also deserves our appreciation as well as a medal for her endurance and stamina. Not only did she scamper back and forth from the Kensington Building to the main bar for drinks all day long, there was a genuine skip in her walk and a smile, along with friendly words to everyone she interacted with: a true sign of someone who loves her job. You’re extremely good at it too, Tracy-Anne. Thank you. Omar (at the concierge) was the first person we met on our trip and he took care of us right to the last day. His friendly and professional demeanor was phenomenal. He was always looking to ensure our needs were met. In particular, the day we wanted to go shopping, but were a bit wary of where to go safely off the resort. Omar got us a cab driver who took us souvenir and craft shopping. We were driven to two different locations and not led astray. Our driver, Patrick stayed with us for the duration, at times, speaking to local merchants to ensure that we had a ‘stress free’ outing. We cannot thank Omar enough for placing us in Patrick’s care for the afternoon. His courteous and friendly nature were superb. He was genuinely interested in seeing if we were having a good time and always went out of his way just to say ‘hi’ or ask if we were enjoying ourselves or if there was something he could do for us. We were so luck to have met you, Omar. Anyone who visits this resort is very lucky to be in your care. Thank you so muc

Nicole M, Sebringville, ON, CANADAVisited on April 2015