This was our first Sandals experience and it will not be our last. We had a fantastic time. From the time we were picked up at the airport until we were dropped back off at the airport we were well taken care of by the staff of Sandals. All the staff was pleased to see us and everyone that we passed always had a smile, said hello, and asked if there was anything they could do to make our stay better. Wonderful customer service! Our accommodations were nice, in a 3 floor room in Bay House 7. We had requested a room on the "quiet" side of the resort and that was accommodated. We were at the quiet pool each day and thoroughly enjoyed ourselves. We were not able to go snorkeling because of the winds, so instead we used the sailboats that were available to us. That was great. Because of the winds we did not have an issue with bugs, but there was bug spray in our room. Having the refrigerator stocked daily was very nice. We took advantage of the free photo shoot that was offered and had a great time. Ask for Kenny if you decide to have pictures taken. About an hour before sunset the light is just beautiful for photos. The grounds of the resort are just stunning. Great care is taken to keep them beautiful. We look forward to going back to Sandals Emerald Bay.