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Before you Arrive At Sandals Emerald Bay

As your plane flies over the Exumas, take a gaze out the window to witness majestic views of some of the most remarkable water in the world. Once you arrive at Sandals Emerald Bay, you'll find yourself immersed in the warm hospitality of the Bahamas. You'll find everything you need at your fingertips, and if it's not there, all you need to do is ask your butler, concierge or the front desk. And to make your stay with us even more extraordinary, here's all the information you need to know before your visit.

Have you pre-checked in? Save time when you arrive!

Arrivals

Upon arrival at Georgetown International Airport, guests are to proceed to the Sandals desk or lounge, conveniently located right outside the Immigration and Customs area. Your complimentary transfer to and from the resort will be arranged by Sandals.

Airport Transfers (Included)

Your complimentary transfer to and from the resort will be arranged by a Sandals concierge, so climb aboard your air-conditioned shuttle and enjoy your included roundtrip airport transfer to Sandals Emerald Bay, a brief 10-minute ride. Once you arrive at the resort, you'll be greeted with a glass of champagne, a cold towel and a warm smile.

Butler Guests

If you have booked a butler-level room category, you can expect unimaginably supreme standard of service and luxury. As part of the extra pampering, you can inform your butler about some personal preferences before you arrive at the resort. To do that, click here. As a butler guest, even your luggage gets special treatment. As such, make sure you have a name tag on all your luggage pieces, including your carry-on items.

Check-in/Check-outs

If you arrive before check-in, we'll hold your luggage so you can begin your all-inclusive vacation right away. Check-out time is 11:00a.m. If your flight departs later, you can also leave your luggage with us and spend as much time as possible beside the sea, soaking up the sun.

Dress Code

Resort casual by day, resort elegant by night. So while the sun is up, your shorts, tank tops, swim suits, short-sleeved shirts, sundresses and light slacks are the perfect attire. As the sun sets and you set out to enjoy the evening, proper attire is required (although elegant dress shorts are permitted in some restaurants).

Currency

There is an exchange bureau at Sandals Emerald Bay. The Bahamian or U.S. Dollar is the legal tender in the Exumas. Most merchants do accept U.S. Dollars, traveler's schedules and major credit cards, i.e. VISA®, MasterCard® and American Express®.

Charge It

Although everything is included you may also want to enjoy optional on-site and off-site experiences, spa treatments, and make phone calls or purchases in our gift shops. You should bring a major credit card for these purchases as all Sandals are cashless resorts. We accept VISA®, MasterCard®, American Express®, Discover Card® and Traveler's cheques.

Safe Deposit Boxes

Safe deposit boxes are included in every room. Guests with jewelry and/or cash are advised to store all valuables in safe deposit boxes as Sandals cannot be held responsible.

WI-FI Coverage And Internet Access

Most public areas of this resort and all of the rooms* have Wi-Fi coverage for your convenience. Instant access to the Internet may be obtained by simply connecting to the network. You can connect as many devices as you wish.

*Currently wifi is only included for Butler and Club Sandals guests. Starting December 1st, 2014, all rooms will receive free wifi.

Average Temperatures

Bahamian temperatures are warm, on average Daytime average: 83°F, 28°C. Nighttime average: 71°F, 21°C. In mid winter, however, the temperatures can get into the low 60's F. .

Electric Current

120 volts, 60 cycles in the Bahamas. But don't worry about bringing your hair dryers; they're already provided in every room.

Visa & Passport Requirements

All travelers will require a valid passport. Please check for any other necessary visa or documentation requirements.

Get A Passport In As Little As 24 Hours!

Save time and a trip to the passport office. RushMyPassport.com is registered with the US Government and integrated with FedEx® to get your passport processed in as little as 24-hours.

Tips and Gratuities

Tips and gratuities are strictly prohibited for all staff except personal butlers. In the event you wish to tip your butler, it will be greatly appreciated but under no circumstance will a tip be required or solicited.

Physically Challanged

Sandals will try to accommodate the special needs of guests to the best of our abilities. Sandals Emerald Bay Golf Resort & Spa can also provide special equipment. We must have approximately 60 days notice prior to your arrival to facilitate your requests. For a detailed list of available equipment and further information, please call Unique Vacations at 1-888-SANDALS.

Medical Staff

There is a Registered Nurse on the premises at Sandals Emerald Bay Golf Resort & Spa with daily office hours. A qualified physician** is on call 24 hours a day for emergencies. If there is any prior medical history, medication that is needed or present illness Sandals should be aware of, please notify Sandals prior to your arrival.
**For an additional charge.

What To Bring

Pack lightly; one large suitcase with a carry-on is ideal. Casual wear is perfect, except for formal nights, theme nights, and restaurants that require full-length pants and collared shirts; the dress code is listed under each restaurant description.

Gift Shops

Sandals Emerald Bay Golf Resort & Spa has a gift shop with souvenirs, perfume, tobacco and sundries. Duty-free shopping is available on all islands and at the airport. Bridal accessories can be purchased online at www.sandals.com/giftshop.

Special Requests

Gift items are available including flower arrangements, champagne and gift baskets. Items can be ordered by calling Unique Vacations at 1-888-SANDALS.

Laundry and Dry Cleaning

Sandals Emerald Bay Golf Resort & Spa provides optional laundry and dry cleaning services. Price lists and laundry bags are provided in every room. Notify housekeeping and your laundry will be returned within 24 hours, dry cleaning within 72 hours.

Tell Your Own Love Story

If you're planning a special occasion, why not surprise your loved one with our exclusive Amoro for Sandals jewelry? Available for purchase online only. Not sold on property.

Scuba Diving

Top-of-the-line equipment for scuba diving is included; however, you're welcome to bring your own. You must remember your diver certification cards to enjoy full diving privileges. If you have any contra-indications to diving you must have a doctor complete, sign and affix stamp/seal the physician section on the medical questionnaire form before you will be allowed to dive at any of our resorts.