From the moment you arrive at Sandals Whitehouse, you'll find yourself immersed in the warm hospitality of Jamaica's stunning south coast. At one of the most luxurious all-inclusive resorts in Jamaica, you'll find everything you need at your fingertips, and if it's not there, all you need to do is ask your butler, concierge or the front desk. But before you arrive on the island you might find the information below helpful to ensure your Caribbean vacation runs smoothly.
Upon arrival, you'll proceed to the Sandals desk or lounge, conveniently located at Sangster International Airport, in Montego Bay. Your complimentary transfer to and from the resort will be arranged by Sandals.
Climb aboard your bus and enjoy your included roundtrip airport transfer from Montego Bay International Airport to Sandals Whitehouse. The journey takes a little over one hour, so sit back and enjoy the magnificent scenery along the way.
If you have booked a butler-level room category, you can expect unimaginably supreme standard of service and luxury. As part of the extra pampering, you can inform your butler about some personal preferences before you arrive at the resort. To do that, click here. As a butler guest, even your luggage gets special treatment. As such, make sure you have a name tag on all your luggage pieces, including your carry-on items.
If you arrive before check-in, we'll hold your luggage so you can begin your all-inclusive vacation right away. Check-out time is 11:00a.m. If your flight departs later, you can also leave your luggage with us and spend as much time as possible beside the sea, soaking up the sun.
A private limousine is available at an additional cost for all guests. Please call 1-888-SANDALS or contact your travel agent for more information.
There is an exchange bureau at Sandals Whitehouse. The Jamaican Dollar is the legal tender in Jamaica. Most merchants do accept U.S. Dollars, traveler's cheques and major credit cards, i.e. VISA®, MasterCard® and American Express®.
Although everything is included you may also want to enjoy optional on-site and off-site experiences, spa treatments, and make phone calls or purchases in our gift shops. You should bring a major credit card for these purchases as all Sandals are cashless resorts. We accept VISA®, MasterCard®, American Express®, Discover Card® and Traveler's cheques.
Resort casual by day, resort elegant by night. So while the sun is up, your shorts, tank tops, swim suits, short-sleeved shirts, sundresses and light slacks are the perfect attire. As the sun sets and you set out to enjoy the evening, proper attire is required (although elegant dress shorts are permitted in some restaurants).
Safe deposit boxes are included in every room. Guests with jewelry and/or cash are advised to store all valuables in safe deposit boxes as Sandals cannot be held responsible.
Caribbean temperatures are warm year-round. Daytime average: 82°F, 28°C. Nighttime average: 72°F, 22°C.
If your plane leaves in the afternoon or is delayed, you're welcome to enjoy the amenities at Sandals Whitehouse European Village & Spa. There are comfortable couches, a large-screen TV, and changing facilities with showers, so you can thoroughly enjoy your last day in paradise.
Most public areas of this resort and all of the rooms* have Wi-Fi coverage for your convenience. Instant access to the Internet may be obtained by simply connecting to the network. You can connect as many devices as you wish.
*Currently wifi is only included for Butler and Club Sandals guests. Starting December 1st, 2014, all rooms will receive free wifi.
Tips and gratuities are strictly prohibited for all staff except personal butlers. In the event you wish to tip your butler, it will be greatly appreciated but under no circumstance will a tip be required or solicited.
110 volts, 60 cycles in Jamaica. But don't worry about bringing your hair dryers; they're already provided in every room.
There is a Registered Nurse on the premises at Sandals Whitehouse European Village & Spa with daily office hours. A qualified physician** is on call 24 hours a day for emergencies. If there is any prior medical history, medication that is needed or present illness Sandals should be aware of, please notify Sandals prior to your arrival.
**For an additional charge.
A departure tax is to be paid in cash upon leaving the airport if not included in airline ticket.
Sandals Whitehouse European Village & Spa has a gift shop with souvenirs, perfume, tobacco and sundries. Duty-free shopping is available on all islands and at the airport. Bridal accessories can be purchased online at www.sandals.com/giftshop.
All travelers will require a valid passport. Please check for any other necessary visa or documentation requirements.
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Pack lightly; one large suitcase with a carry-on is ideal. Casual wear is perfect, except for formal nights, theme nights, and restaurants that require full-length pants and collared shirts; the dress code is listed under each restaurant description.
Sandals will try to accommodate the special needs of guests to the best of our abilities. Sandals Whitehouse European Village & Spa can also provide special equipment. We must have approximately 60 days notice prior to your arrival to facilitate your requests. For a detailed list of available equipment and further information, please call Unique Vacations at 1-888-SANDALS.
Gift items are available including flower arrangements, champagne and gift baskets. Items can be ordered by calling Unique Vacations at 1-888-SANDALS.
Sandals Whitehouse European Village & Spa provides optional laundry and dry cleaning services. Price lists and laundry bags are provided in every room. Notify housekeeping and your laundry will be returned within 24 hours, dry cleaning within 72 hours.
If you're planning a special occasion, why not surprise your loved one with our exclusive Amoro for Sandals jewelry? Available for purchase online only. Not sold on property.
Top-of-the-line equipment for scuba diving is included; however, you're welcome to bring your own. You must remember your diver certification cards to enjoy full diving privileges. If you have any contra-indications to diving you must have a doctor complete, sign and affix stamp/seal the physician section on the medical questionnaire form before you will be allowed to dive at any of our resorts.