My husband and I went to Sandals Montego Bay for our honeymoon in July 2014 and chose Sandals Royal Caribbean Resort for our first anniversary celebration this year. Both Sandals experiences have been amazing! As we are both professionals in the management field we have very high standards and Sandals exceeds our expectations for customer service and quality. Sandals is truly top notch in every way and presents a very classy and sophisticated environment - the grounds are clean and perfectly manicured, the rooms are clean and comfortable and the service is superb. The staff members are very professional, polite and friendly and will do whatever they can to ensure our needs are met. The guests are all ages - from early 20's to 70's - so everyone fits in and most seem to be working professionals enjoying some time away from the rat race. Sandals offers a tremendous amount of activities and entertainment and everything is truly included. We plan to return every year on our anniversary and have already booked next year's trip!
From the moment we arrived in Montego Bay we were treated like royalty by the Sandals crew. We were guided to the Sandals Lounge at the airport as our bags were loaded into the free transport bus. Airport club had all sort of alcoholic and non-alcoholic beverages as well as snacks. Bus crew handed out ice cold towels to cool us off. We had a club-level (concierge) ocean front suite (Kensington Cove) which made checking-in a breeze. We were escorted (bag-free - delivered directly to room) to the Club (which is a centralized concierge office stocked with all sorts of alcoholic and non-alcoholic beverages and snacks and is available via key entry to all club guests 24/7). Best Bar Tender - Rohan at the pool bar. Delicious drinks, great personality, entertaining bottle tricks Best Waitress - Kemesha Grant - sweetest personality, beyond attentive, professional, kind Best Club Employee - Kirkland Smith - made our experience so much more special! The personal attention, above and beyond efforts to make our stay perfect, assistance with everything and anything possible. Best Play Maker (Activity Director) - Suave - so much fun, personable, entertaining... cannot imagine having so much energy. Goes out of his way to relate to the guests you would think you were the most special person there, and it's done for everyone. It takes a special individual to hold this position. From singing on stage, to getting right in the mix of pool volley ball, Suave will be a big part of your Sandals Royal experience. Foods - Duck & Lamb in Le Jardinier - the chefs are awesome if you ask for off the menu dishes they are almost always accomodating. Green Curry dishes at Royal Thai Excursions - Deep Sea fishing directly from Sandals - we caught two huge Mahi Mahi, brought fish back to the resort and were treated to the most AMAZING (included) dishes from OUR fish by Chef Anthony! They came to our table, felt out our tastes and prepared 3 totally different Mahi Mahi dishes for our sampling. FANTASTIC!!! Scuba is included so it's not an excursion but I urge you to take advantage. If you aren't certified they will set you up for $80 on the property... worth it! Overall this trip at Sandals Royal was one of my favorite experiences from the beaches, to the drinks, to the AMAZING STAFF. I will be back and strongly encourage you to give them a chance.
My wife and I along with 3 other couples spent one of the greatest vacations of my life at Sandals Royal Carribean. I am sure you could pay for higher class rooms and food if you wanted to but your could not find or purchase better staff than at Sandals Royal Carribean and Montego Bay. All of us were treated like royality and the staff were fun to be around. Dezreen and Kirkland are the best along with: Shanque, Janice, Jevion, Oshane, Veletine, Tobian,Alicia, Kevin Burch, Mauvlette, Dionnee, Rushell, Rogane, Odane, Cion, Petra Gae, Cassandra and Erwin at Oleander Montego Bay,and so many I don't have space to write. First vacation in 38 years my wife was not ready to go home.
My husband and I just returned from our first trip to Montego Bay, Jamaica. Our stay at the Sandals Royal Caribbean, Kensington Club Level was fantastic. The views from this building offer a spectacular sight of the ocean. For us, it was paradise. All of the accommodations, from our room, to the grounds, swimming areas (pools & beaches), restaurants, activities, and entertainment, were beyond our expectations. In addition to this, our stay was made great because of the wonderful staff at the resort. Although all were so generous, kind, and accommodating, I would like to personally thank Omar, Nicole, and Tracy-Ann. Nicole accompanied us to the private island and cared for us in our rented private cabana one afternoon. She was so hospitable as well as considerate of our needs. Nicole remained so friendly whenever we saw her; she always had kind words for us wherever we ran into her on the resort. Thank you, Nicole. Tracy-Anne also deserves our appreciation as well as a medal for her endurance and stamina. Not only did she scamper back and forth from the Kensington Building to the main bar for drinks all day long, there was a genuine skip in her walk and a smile, along with friendly words to everyone she interacted with: a true sign of someone who loves her job. You’re extremely good at it too, Tracy-Anne. Thank you. Omar (at the concierge) was the first person we met on our trip and he took care of us right to the last day. His friendly and professional demeanor was phenomenal. He was always looking to ensure our needs were met. In particular, the day we wanted to go shopping, but were a bit wary of where to go safely off the resort. Omar got us a cab driver who took us souvenir and craft shopping. We were driven to two different locations and not led astray. Our driver, Patrick stayed with us for the duration, at times, speaking to local merchants to ensure that we had a ‘stress free’ outing. We cannot thank Omar enough for placing us in Patrick’s care for the afternoon. His courteous and friendly nature were superb. He was genuinely interested in seeing if we were having a good time and always went out of his way just to say ‘hi’ or ask if we were enjoying ourselves or if there was something he could do for us. We were so luck to have met you, Omar. Anyone who visits this resort is very lucky to be in your care. Thank you so muc
Celebrated our 10 year anniversary, the resort far exceeded my expectations ! The grounds were outrageously beautiful, the entertainment was awesome, activity personnel was ongoing, there was no way to be bored, if you wanted to do something it was there, if you just wanted to relax and take in the scenery no problem, much better than a cruise, always had something to eat and drink, drink, drink!
This was our first time at a Sandals Resort and we will be returning every year. We had the crystal lagoon honeymoon swim up room - it was amazing. We booked a cabana on the private island and had a couples massage that was absolutely wonderful. The staff at this resort are all extremely helpful, friendly, polite and amazing. We renewed our wedding vows and had a private candlelight dinner on the beach. Nigel our wedding captain was the best! We cannot wait to return to SRC to see our family again.