My husband and I have traveled quite a bit, but this is our first Sandal's experience. We are so impressed with the service and the friendliness of all the staff. The Place is beautiful, very clean and truly an incredible getaway. Our butlers were attentive and fun, thank you Stanford and Jermain for a very special week. Will definitely become a Sandals guest again.
I surprised my husband with this trip for his 40th birthday. The experience did not disappoint. From the moment we arrived and received a champagne check in at the concierge desk to the very last minute, we had a great time. Everyone there seemed to go out of their way to be nice and helpful. I happened to mention to one of the managers that my husband would be celebrating his 40th birthday during the trip and he went above and beyond to plan and prepare every step of his birthday dinner celebration. We enjoyed every aspect of our trip and visited Café de Paris every single night for extra dessert. The beaches were clean, the scuba diving was fun and the food was awesome. Definitely going to visit another Sandals resort as soon as possible.
Had a great time at the Whitehouse Sandals resort! The staff was amazing especially Paula, Terry and Angelita. My wife's spa experience was up there with the best she's ever had. The room, food, beach, activities, evening events and drinks were all top notch. Would recommend it as a peaceful relaxing getaway "No problem man".
We had a wonderful time. Beautiful beaches, great restaurants, and the opportunity to meet the most awesome staff and leave as friends. Angelita, Marlon and Paula especially made our stay so special. They embody the sincere, open, friendly spirit of the Jamaican people.
After many hours of research, planning and anticipation my wife and I finally made it to the Caribbean. Our experience at Sandals Montego Bay was exactly what we were looking for! From the check in at the airport, getting to our room, finding all the emenities and to our check out everything was first class. Let me get to some details. Shortly after arriving to the resort (the scented hand towels were a good start) we were escorted to the concierge office. Drinks were offered right away from our attendant (I wish I could remember her name) and she was very helpful to get us started and getting our dinner reservations for the week down. What a great way to start. Our room was more than we had hoped for. What a view! I don't get to see the ocean much but we had the best view of just water for as far as you could see, much better than the foot of snow as far as you can see. From the very large room, balcony seating, huge closet and the great shower we were feeling it. But what made the room for us was our house keeper. Teishia (spelling ?) our room attendant was so nice. She anticipated what we needed and made our room like home. The towel sculptures she had on our bed for our turndown was just a perfect touch, thanks Teishia! The bellman Satchwell (Sasha) was a very helpful person to get to know. If you need a tour of town, he had someone there for us. If we had any questions about local culture or "how to do it or get there" he was the man to know. We didn't like it very well when he was there to get our bags for check out, we didn't want to leave. But like the professional he is he helped us through the hard part of leaving, thanks Sasha. The dinning and entertainment was of very high quality too. We really liked the beach party on our first night, great local culture and the food was delicious. Of the reservation restaurants we went to (all the food on the resort was great) Cucina Romana was our favorite. The food and service outstanding and our server Melisea was fantastic. She even gave my wife a hug when we left. Thanks Melisea. But our most lasting impression was that of our bar tender Jethro Jackson. He was on it! Working in the food service industry all my life I can really relate to a person like that. He knew our name and our drink the whole time we were there, and really showed us the island attitude. Thanks Jethro!
We stayed at Sandal Grande Riviera in Ocho Rios the place is huge and beautiful, people there are very friendly, at first our arrival was not what expected my best friend had made all bookings and arrangements since it was my 10yr anniversary, she wanted to surprise me but unfortunately our rooms got mixed up and i ended up with her room and she got mine with all decoration champagne etc also she had made reservation for both villas to be next to each other but we were in two different sides. After we mentioned that to our butler and at front desk ...that was it...the next day we were moved to a suit each couple and it was just amazing they made sure our stay in Sandals was fantastic, pleasant and worth. With all that, i requested i wanted to keep my butler Mr. Bertram and Ms. Moria they are the best, they decorated our suit everyday with flowers, and all types of towels designs on bed and flowers all over bathroom, tub and also got us a cake for our anniversary. Sandals is the best resort we have been since we travel a lot ...after this beautiful experience we want to come back not only as couple trip but with our kids, we are sure our kids will love it. My friend and I do a couples trip every yr and a family trip as well. We got back and already looking for specials, rates, its pricey but worth to pay. We would love to come back in July with our kids to Jamaica or any other country but with Sandals. If u reserve with a butler i would highly recommend Mr. Bertram and Ms. Moria they are the BEST!! everything there was excellent food, bars, parties, shows, they take pictures of you everywhere we also did the Duns River it was beautiful went on the boat they have the adults only which you would normally book on if stay at a sandals adult resort but since it was all booked and only available on the date we were leaving they asked us if we mind going on the family one....which we had no problem it was great and fun. They have lots of activities and water sports. Thank you Sandals for a great experience and wonderful stay.