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Perfection simply isn't enough

Sandals all‐inclusive resorts offer a whole new definition of sublime. Our unprecedented resort Butler Service, only available in our very highest level of suites, provides our most discerning guests with an unimaginably supreme standard of service and luxury, where your every need is anticipated.
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PARTNERSHIP WITH THE Guild of Professional English Butlers

Your personal butler is trained in accordance to exacting standards by the Guild of Professional English Butlers, which provides butlers and valets to nobility and celebrities worldwide. Established in 1995, the Guild of Professional English Butlers was created to deliver the highest level of service in the world fit for royalty, heads of state and celebrities. Sandals butlers are trained to anticipate our guests' needs and create lifelong memories with individual touches not found in any manual.

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inside Sandals
Personal Butler Service
What your Sandals

Butler will do for you

Upon arrival:
  • Greet you with lemongrass-scented hand towels to refresh you from your flight.
  • Offer welcome cocktails and culinary treats.
  • Escort you to your suite and coordinate luggage handling.
  • Provide you with all information regarding hotel facilities.
  • Handle private check-in comfortably in your suite.
  • Orchestrate any personal accommodation preferences.
  • Supply a cell phone to reach him/her when needed.
  • Provide a private resort orientation.
  • Offer to unpack your luggage.
  • Press your first nights clothes complimentary.
During your stay:
  • Make all dinner reservations, tour bookings, on property activities and spa treatments for you.
  • Serve you your favorite drinks while you lounge on the beach or pool.
  • Serve you lunch on the beach or on the pool.
  • Liaise with housekeeping regarding the servicing of your suite.
  • Ensure that your suite is kept in perfect condition and arranged the way you like during your stay.
  • Expedite all room service orders.
  • Ensure your table is arranged in the restaurant of your choice for dinner.
  • Arrange a perfect romantic dinner for two in the privacy of your suite or your patio. Unlike our competitors, our Butler Elite guests can order from any resort restaurant menu for dining in their room or suite.
  • Shine/clean your shoes for dinner.
  • Tend to your wardrobe.
  • Collect and return all laundry for you.
In the evening:
  • Bring you amenities before dinner.
  • Escort you to dinner where they have reserved a beautifully decorated table at the restaurant of your choice - with preferential seating.
  • Ensure your suite is turned down and your room has all it needs for the night.
Before your departure:
  • Arrange transportation back to the airport.
  • Provide you with information regarding check out.
  • Assist you in folding your clothes for packing.
  • Retain all your preferences for future visits.
At departure time:
  • Ensure your bags are brought up to the departure area.
  • Escort you to the Club/Butler lounge and process your paperwork for check out.
  • Escort you to your transportation and bid you farewell.
Weekly activities:
  • Weekly Cocktail Party.
  • Butler guests are invited to all Club Sandals activities.
In-room inclusions:
  • Distinct Club Sandals room key (Butler Elite Key).
  • His and hers plush robes with bed slippers.
  • 24hr Room Service.
  • In-suite bar stocked daily with sodas, juices, water, and your choice of Robert Mondavi Twin Oaks® wines and premium spirits.
  • Luxurious, custom solid-mahogany furnishings.
  • Fine Egyptian cotton linens and pillow menu including feather down pillows in all rooms.
  • Coffeemaker with Jamaican Blue Mountain Blend coffee.
  • Free Wifi in all rooms and public areas.
note:
In addition to all of the Butler Elite inclusions, butler guests will have access to all the Club Sandals amenities and weekly activities.
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Your butler wants you to expect the unexpected. Prepare to be “wowed”
Sandals Real Butler Moments
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Real Butler Moments
Personalized Butler Service

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