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From the moment you arrive at Sandals Grande Ocho Rios, you'll find yourself immersed in the warm hospitality of Jamaica. You'll find everything you need at your fingertips, and if it's not there, all you need to do is ask your butler, concierge or the front desk. And to make your stay with us even more extraordinary, here's all the information you need to know before your visit.

Upon arrival at Montego International Airport, guests are to proceed to the Sandals desk or lounge, conveniently located right outside the Immigration and Customs area. Your complimentary transfer to and from the resort will be arranged by Sandals.
Upon arrival, you'll proceed to the Sandals desk or lounge, conveniently located at Montego Bay International Airport. Your complimentary transfer to and from the resort will be arranged by Sandals, so climb aboard your air-conditioned bus and enjoy your included roundtrip airport transfer to Sandals Grande Ocho Rios. It's only a 60-minute ride, so sit back, relax and enjoy the magnificent scenery. And once you arrive at the resort, you'll be greeted with a glass of champagne, a cold towel and a warm smile.
Private car service from Montego Bay International Airport to Sandals Grande Ocho Rios (or between properties) is available at an additional cost. Please call 1-888-SANDALS for more information.
If you arrive before check-in, we'll hold your luggage so you can begin your vacation right away. Check-out time is 11:00a.m. If your flight departs later, you can also leave your luggage with us and spend as much time as possible beside the sea, soaking up the sun.
Although everything is included you may also want to enjoy optional on-site and off-site experiences, spa treatments, and make phone calls or purchases in our gift shops. You should bring a major credit card for these purchases as all Sandals are cashless resorts. We accept VISA®, MasterCard®, American Express®, Discover Card® and Traveler's cheques.
There is an exchange bureau at Sandals Grande Ocho Rios. The Jamaican Dollar is the legal tender in Jamaica. Most merchants do accept U.S. Dollars, traveler's cheques and major credit cards, i.e. VISA®, MasterCard® and American Express®.
Safe deposit boxes are included in every room. Guests with jewelry and/or cash are advised to store all valuables in safe deposit boxes as Sandals cannot be held responsible.
Resort casual by day, resort elegant by night. So while the sun is up, your shorts, tank tops, swim suits, short-sleeved shirts, sundresses and light slacks are the perfect attire. As the sun sets and you set out to enjoy the evening, proper attire is required (although elegant dress shorts are permitted in some restaurants).
Most public areas of this hotel, and many of the rooms, have Wi-Fi coverage for your convenience. Instant access to the Internet may be obtained by simply connecting to the network and charging the service to your room.
Caribbean temperatures are warm year-round. Daytime average: 82°F, 28°C. Nighttime average: 72°F, 22°C.
110 volts, 50 cycles in Jamaica. But don't worry about bringing your hair dryers; they're already provided in every room.
If your plane leaves in the afternoon or is delayed, you're welcome to enjoy the departure lounge at Sandals Montego Bay. There are comfortable couches, a large-screen TV, and changing facilities with showers, so you can thoroughly enjoy your last day in paradise.
A departure tax is to be paid in cash upon leaving the airport if not included in airline ticket.
Tips and gratuities are strictly prohibited for all staff except personal butlers. In the event you wish to tip your butler, it will be greatly appreciated but under no circumstance will a tip be required or solicited.
All travelers will require a valid passport. Please check for any other necessary visa or documentation requirements.
There is a Registered Nurse on the premises at Sandals Grande Ocho Rios with daily office hours. A qualified physician** is on call 24 hours a day for emergencies. If there is any prior medical history, medication that is needed or present illness Sandals should be aware of, please notify Sandals prior to your arrival.
**For an additional charge.
Sandals will try to accommodate the special needs of guests to the best of our abilities. Sandals Grande Ocho Rios can also provide special equipment. We must have approximately 60 days notice prior to your arrival to facilitate your requests. For a detailed list of available equipment and further information, please call Unique Vacations at 1-888-SANDALS.
Sandals Grande Ocho Rios has a gift shop with souvenirs, perfume, tobacco and sundries. Duty-free shopping is available on all islands and at the airport. Bridal accessories can be purchased online at www.sandals.com/giftshop
Sandals Grande Ocho Rios provides optional laundry and dry cleaning services. Price lists and laundry bags are provided in every room. Notify housekeeping and your laundry will be returned within 24 hours, dry cleaning within 72 hours.
Pack lightly; one large suitcase with a carry-on is ideal. Casual wear is perfect, except for formal nights, theme nights, and restaurants that require full-length pants and collared shirts; the dress code is listed under each restaurant description.
Passports - passports are now required for international travel. Diver Certification Card – Top-of-the-line equipment for scuba diving is included; however, you're welcome to bring your own. You must remember your diver certification cards to enjoy full diving privileges. Sandals Resorts are for couples, 18 years and older only.
Gift items are available including flower arrangements, champagne and gift baskets. Items can be ordered by calling Unique Vacations at 1-800-SANDALS.