Frequently Asked Questions
Program Overview
Island Insiders Club is the official loyalty program of Sandals and Beaches Resorts. It is an evolution of how we recognize and appreciate our most loyal guests. Formerly Sandals Select Rewards, the program builds on everything members already enjoy, with all existing rewards, points, and benefits continuing without interruption. The Island Insiders Club is a tiered loyalty rewards program where members earn points and benefits based on their loyalty status, with rewards designed to make every return trip more magical than the last.
There are multiple ways to join the Club:
- Create an account online, it’s free and easy! Click here https://www.sandals.com/my-account/register to enroll
- Download the Sandals & Beaches app from the App Store and create an account
- Enroll on the iPad’s during checking in to the resort
Island Insiders Club reflects our commitment to evolve alongside the changing expectations of our guests. It’s designed to better match how people vacation today: not just earning rewards but being more connected to the islands and the Caribbean communities we call home. What you already love about the program is here to stay. We’re simply expanding it with more member benefits, experiences, and opportunities to connect with fellow members who share your love of the Caribbean lifestyle.
No, you will not receive a new membership ID for Island Insiders Club. Your original Sandals Select Rewards ID remains in place.
Not at all! Your existing account, tier status, points, and paid nights will transition seamlessly to the Island Insiders Club. No action is required on your part, simply log in as usual and keep enjoying your rewards without missing a beat.
Everything you value from Sandals Select Rewards stays the same, including your points, tier status, nights, and the recognition you’ve come to expect. Now, you’ll enjoy even more benefits and experiences with every return.
Staying the same:
- All existing benefits
- Your tier status
- All historical nights
- Points currency
- How you earn points
- How you redeem points
- Your existing points value
What's new:
- New program name: Island Insiders Club
- Updated tier name: Shell (formerly Select)
- Expanded Access Through:
- Choice of On-Resort Insider Gift
- Room Upgrade Hotline
- The Insiders Shop
- Exclusive Insider Events
- VIP Concierge Service Line
- 20% Discount On Managers Wine List
- $200 Laundry Service Credit for Ambassadors
- Annual Ambassador Gift, and more to come!
As an Island Insider, you’ll continue to enjoy the rewards and recognition you already value, including points multiplier, spa credit, on-resort member discount, special recognition gifts, and milestone rewards such as the free week certificate after 70 paid nights. What’s new is how those rewards are brought to life. The Island Insiders Club introduces additional opportunities for members, including access to The Insiders Shop, a room upgrade hotline, flexibility with your on-resort reward, invitations to Insider Events and enhanced tier-based benefits designed to make every stay feel even more personal and rewarding.
The Share The Love Program is a way for you to be rewarded for sharing your passion for Sandals and Beaches Resorts. If you refer a friend to book Sandals or Beaches Resorts, and they complete the steps on your unique referral link, then they will receive 10,000 Sandals Select Rewards Points (a $250 value) which can be used towards their very first stay. Additionally, as a token of our appreciation you will also be rewarded with 10,000 Reward Points after your friends complete their trip. Please visit https://www.sandals.com/share/ for more details and FAQs on how to refer a friend.
Yes, our Sandals Visa Signature® credit card is designed to help you save. Apply now and if approved, use your card for all of your purchases to start earning rewards points to use towards your reservations, spa services, and more! Please visit https://www.sandals.com/sandalscard/ to learn more.
If you have any questions about your membership, account details, reward points, nights, or upcoming stays, our dedicated Loyalty Support team is ready to assist:
- Phone: 1-800-669-4774
- Email: loyalty@sandals.com
Account Management
Yes. Your points, nights, and tier status carry over, so you can keep earning and enjoying rewards without missing a beat. Check your points and status by logging in here.
Yes! It is very important when making a booking that you are adding your Island Insiders Club Membership ID to your reservation. If the number is not on the booking, we will not know your booking is associated with your account, and you will miss out on all of your benefits. You can always call 1-800-669-4774 to make sure your ID is attached to your booking OR check your member account online under and select “Trips” to ensure it’s there or add it on.
No. Each household is assigned a single membership ID that covers both you and your spouse.
Once your membership account has been created it is a legal document. In this case, we will require that you send an email stating that you wish to change your name to loyalty@sandals.com or call a Loyalty Liaison 1-800-669-4774. Along with the letter, please include a photocopy of any legal documentation (i.e. wedding certificate, divorce decree, etc.) reflecting the name change from your previous name to your current name.
There are a few different ways to update your information and ensure that your records are current. You may access your account online at https://www.sandals.com/about/rewards-program/. Call 1-800-669-4774 and one of our agents will be happy to help you update your account, or email loyalty@sandals.com with any changes.
Upon the verification and verbal confirmation that the Member’s account has been closed or cancelled, please send an erasure/deletion of personal information or personal data email request to privacy@uniqueglobalinc.com and all personal information shall be removed in accordance with our terms and conditions found on https://www.sandals.com/my-account/terms
Earning & Redeeming Rewards
Reward Points will be earned based on the web rate of the resort portion of your booking. Airfare and add-ons will not be eligible for earning any reward points.
The higher the status the more points you will earn with each vacation booked and completed.
- Shell earns 1 point per $1
- Coral earns 1 point per $1
- Sapphire earns 2 points per $1
- Emerald earns 2 points per $1
- Diamond earns 3 points per $1
- Pearl earns 4 points per $1
- Ambassador earns 4 points per $1
Each time a Coral – Ambassador member travels to any Sandals or Beaches Resorts they will earn additional bonus points for each return visit that is not a comped stay. These points are in addition to the points they earn on the booking. The quantity of bonus points is based on the member’s current status at time of booking. These points will be added to the members account 48 hours after check in.
Your friend should receive their invitation within fifteen minutes of you submitting a referral and will instantly earn the points after successfully following the steps on the unique referral link sent and creating an account. It may take up to 20 minutes for the points to be displayed on your friend’s account. For you, your reward points will be applied after your friend completes their trip. You can keep track of your shares and view your rewards points online by logging into your account and clicking the “Refer A Friend” tab. Please visit https://www.sandals.com/share/ for more details on the referral process.
No, you can not purchase reward points. Reward Points will only be earned based on the web rate of the resort portion of the booking. Airfare and add-ons are not eligible for earning any reward points.
A Member ID can only be applied to a reservation where the primary member on the account is an actual occupant of the room. If names do not match, no points or nights will be awarded.The member who applies their Member ID to the reservation will earn credit for the stay. Credit cannot be split between two members.
A primary member may earn points for up to five (5) rooms within each calendar year in which they are not an occupant, as long as the primary member is 100% financially responsible for said rooms. Members cannot earn nights for reservations where they are not the occupant, even if they are financially responsible. To receive credit for points, please follow the following steps:
- Complete the ‘Transfer of Points’ form, which can be requested from a Loyalty Liaison
- Provide proof that the primary member paid for the rooms in the form of a copy of the credit card statement or cancelled check.
Note: Incentive groups are not eligible to redeem Island Insider Points against their group reservation. Members of incentive groups can enroll in the Island Insiders Club post-travel but are not entitled to points from the incentive group stay.
Yes, you may complete a ‘Transfer of Points’ form which requires both parties to sign and then submit it to a Loyalty Liaison at loyalty@sandals.com. However, you will not earn nights for that reservation since you were not an occupant in the room.
If the booking is not a standard-rate stay, it is not eligible to earn points and nights. Reservations with discounted TA rates and Points to Paradise are not eligible for credit or any member benefits.
No, you may receive credit for your paid nights and points on past stays that are less than 5 years old, if you have proof of the business transaction like a copy of your invoice or booking number. Photos or other media are not sufficient evidence of your stay.
No, members may redeem reward points for discounts on bookings at participating resorts for up to 100% of the total room cost, minus a deposit. Rules at the time of redemption shall govern the redemption process. Some awards may require advance reservations.
No, all Island Insider Rewards Points are non-transferrable.
The primary member on the account is the person entitled to the account, including any points, stays and/or nights associated. We may honor any decree, judgment, or order issued by a court of competent jurisdiction, including, without limitation, any order arising from divorce, separation, or similar domestic relations proceedings, concerning the ownership, division, or control of the reward points or Island Insiders Club account.
Yes, reward points will expire three years after the last date of travel. If you have an active future booking attached to your rewards account your points will not expire. Important Note: Members are responsible for ensuring that they ADD their Member ID to their reservation every time. Members are also responsible for ensuring that points/nights earned are properly credited. If they are not properly credited for Points within 120 days of travel, they must send a copy of their reservation voucher, resort invoice in question, and payment receipt with their membership number to the Island Insiders Club department.
Email: loyalty@sandals.com
Phone Number: 1-800-669-4774
Sandals Resorts International and Unique Travel Corp reserves the right to deny or revoke Island Insider awards, points, and nights credit at any time if determined that the awards, points, and/or nights were improperly given.
Awards & Recognition
All members are eligible for a 7-Day Free Week Award once they have reached 70 paid nights at any Sandals or Beaches Resort. Complimentary, unpaid nights do not count towards the free week. The Free Week certificate is awarded at the weekly Loyalty Dinner and members receive an email with official redemption details.
Members can only redeem their Free Week Award on a new booking, meaning it cannot be applied towards an existing reservation. Free Week Awards are not combinable with promotions or discounts (including anniversary nights, military/first responder discounts, etc.).The resort and room category for the free week is decided by calculating the average resort and room category where a guest has stayed over the duration of their 70 nights with Sandals/Beaches. Complimentary nights from the Free Week Award do not count towards earning the next tier status. Upgrading the Free Week Award should be treated as a split stay for proper crediting, if not the whole stay will be treated as a complimentary booking which is not eligible for points, nights or spend.
The Free Week Award is valid for one calendar year from the date the Free Week was earned.
No, the Free Week Award is not combinable with credit nights, promotions or discounts (including anniversary nights, military/first responder discounts, etc.).
Yes, the Free Week Award only covers two adults. Any additional guests incur standard additional charges.
All nights given in the Free Week Award must be used in one reservation. If all nights are not used in your booking, the unused nights are lost.
The tier recognition gift is a one-time pin members receive when achieving a new tier status in the Island Insiders Club starting at Sapphire level. This one-time gift will be presented to members at the weekly Island Insiders Club Loyalty Dinner on resort. Members who jump or skip a tier, cannot request the previous tier’s pin.
Benefits
Your Insider discount can be redeemed as many times as you wish while on-resort during the stay. Discount is redeemable for retail-only purchases at our Gift Shops, Watersports, Epix Photo Shop and towards specialty Candlelight Dinners, subject to availability. The discount will not have any value once checked out, is not transferable to future bookings, and cannot be exchanged for cash or other on-resort services.
Members now have the option to choose between a Red Lane® Spa credit or an Island Routes tour credit in the Sandals and Beaches mobile app, giving members more flexibility to enjoy their stay. The spa credit is valid on all spa services only and excludes applicable taxes, tips and service charges. The Island Routes Tour credit excludes the following excursions: Helicopter Transfers, Private Car Transfer, Charters, Airport Fast Track Services, Group Tours, Bahamas Swimming Pigs Tours, Shopping Tours, Rick’s Café Bus Tour and Sandals Foundation Tours.
IMPORTANT NOTE: In order to claim this reward, your reservation must be linked to your member account prior to arrival.
All Diamond, Pearl, and Ambassador Members in North America are welcome to call 1(877) 678-3605 to be assisted.
All Island Insiders Club members are eligible for discounted room upgrades based on availability and participating resorts. In order to check availability, please call Room Upgrade Hotline at 866-285-4740 to check availability 30 days prior to arrival date.
The Insiders Shop Online Merchandise Store can be accessed at https://islandinsidersshop.myshopify.com/ . Please note, you must have your 16-digit Member ID to access the shop.
The $200 USD laundry service credit is provided per stay for Ambassador members and may be applied to any item listed on the Laundry Service price list. Split stays at the same resort are considered one continuous stay for the purpose of this benefit. The credit does not apply to laundry services that must be outsourced by the resort. The room folio will reflect both the laundry charges and the applicable credit applied. Any laundry charges exceeding the $200 USD credit will be billed to the member’s room account at standard rates.
All Coral-Ambassador members can enjoy a complimentary 5x7 photo print or digital image of your choice while on resort. Simply visit the Photo Shop on resort to have your picture taken, and choose between a printed or digital image. Please note, this benefit is not applicable to Weddings, Engagements, or other Photo Session images.
