Before you arrive
From the moment you arrive, you’ll find yourself immersed in warm hospitality. Here’s all the information you need to know before your visit.
Health & Safety
Please review the following Health and Safety information before you travel. If you have any questions, do not hesitate to call us at 1-888-SANDALS.
- The latest travel requirements by country.
- Enhanced Sandals Platinum Protocol of Cleanliness. View details.
Please note that face coverings are required for all persons at your departure airport, arrival airport and during your transportation to the resort.
Upon arrival, you'll proceed to the Sandals desk or lounge, conveniently located at both International Airports serving Saint Lucia. Your complimentary transfer to and from the resort will be arranged by Sandals. Transfer time from Hewanorra International Airport (UVF) is about 120 minutes. If flying into the closer airport (Vigie - SLU) then the transfer time to the properties is 15 - 20 minutes.
Included Airport Transfers
Climb aboard your air-conditioned bus and enjoy your included roundtrip transfer from either airport in Saint Lucia. The ride takes less than 15 minutes from Vigie Airport (SLU) and about 120 minutes from Hewanorra Airport (UVF).
If you have booked a butler-level room category, you can expect unimaginably supreme standard of service and luxury. As part of the extra pampering, you can inform your butler about some personal preferences before you arrive at the resort. To do that, click here. As a butler guest, even your luggage gets special treatment. As such, make sure you have a name tag on all your luggage pieces, including your carry-on items.
CHECK-IN / CHECK-OUTS
If you arrive before check-in, we'll hold your luggage so you can begin your all-inclusive vacation right away. Check-out time is 11:00a.m. If your flight departs later, you can also leave your luggage with us and spend as much time as possible beside the sea, soaking up the sun.
Resort casual by day, resort elegant by night. So while the sun is up, your shorts, tank tops, swim suits, short-sleeved shirts, sundresses and light slacks are the perfect attire. As the sun sets and you set out to enjoy the evening, proper attire is required (although elegant dress shorts are permitted in some restaurants).
There is an exchange bureau at Sandals Grande St. Lucian. The Eastern Caribbean Dollar is the legal tender in Saint Lucia but most merchants accept U.S. Dollars, traveler's cheques and major credit cards, i.e. VISA®, MasterCard® and American Express®.
Although everything is included, you may also want to enjoy optional on-site and off-site experiences, spa treatments, and make phone calls or purchases in our gift shops. We accept most major credit cards (MC, VISA and AMEX) at the spas, gift shops, photo shops, and the front desk. We also accept cash and Traveler's checks at the front desk, as well as cash at the gift shops.
SAFE DEPOSIT BOXES
Safe deposit boxes are included in every room. Guests with jewelry and/or cash are advised to store all valuables in safe deposit boxes as Sandals cannot be held responsible.
WI-FI COVERAGE AND INTERNET ACCESS
Free WiFi, basic & suitable for web browsing, email & messaging is available for ALL guests. Premium Internet suitable for streaming video, Skype & larger downloads is available for an additional fee.
Caribbean temperatures are warm year-round. Daytime average: 82°F, 28°C. Nighttime average: 72°F, 22°C.
220 volts, 50 cycles in Saint Lucia. But don't worry, we provide 110 volts outlets in every room, so all your electric items will work just fine. Hair dryers are already included in every room, so you may leave that out of your packing list.
VISA & PASSPORT REQUIREMENTS
All travelers will require a valid passport. Please check for any other necessary visa or documentation requirements.
TIPS AND GRATUITIES
Tips and gratuities are strictly prohibited for all staff except personal butlers and spa therapists. In the event you wish to tip your butler, it will be greatly appreciated but under no circumstance will a tip be required or solicited.
Sandals will try to accommodate the special needs of guests to the best of our abilities. Sandals Grande St. Lucian Spa & Beach Resort can also provide special equipment. We must have approximately 60 days notice prior to your arrival to facilitate your requests. For a detailed list of available equipment and further information, please call Unique Vacations at 1-888-SANDALS.
There is a Registered Nurse on the premises at Sandals Grande St. Lucian Spa & Beach Resort with daily office hours. A qualified physician** is on call 24 hours a day for emergencies. If there is any prior medical history, medication that is needed or present illness Sandals should be aware of, please notify Sandals prior to your arrival.
**For an additional charge.
WHAT TO BRING
Pack lightly; one large suitcase with a carry-on is ideal. Casual wear is perfect, except for formal nights, theme nights, and restaurants that require full-length pants and collared shirts; the dress code is listed under each restaurant description.
Sandals Grande St. Lucian Spa & Beach Resort has a gift shop with souvenirs, perfume, tobacco and sundries. Duty-free shopping is available on all islands and at the airport.
Gift items are available including flower arrangements, champagne and gift baskets. Items can be ordered by calling Unique Vacations at 1-888-SANDALS.
LAUNDRY & DRY CLEANING
Sandals Grande St. Lucian Spa & Beach Resort provides optional laundry and dry cleaning services. Price lists and laundry bags are provided in every room. Notify housekeeping and your laundry will be returned within 24 hours, dry cleaning within 72 hours.
Top-of-the-line equipment for scuba diving is included; however, you're welcome to bring your own. You must remember your diver certification cards to enjoy full diving privileges. If you have any contra-indications to diving you must have a doctor complete, sign and affix stamp/seal the physician section on the medical questionnaire form before you will be allowed to dive at any of our resorts.
SANDALS MOBILE EXPERIENCE
Stay connected with the latest offers and promotions on property, browse resort experiences and island excursions, and instantly communicate with your personal butler.
Private car service
Private airport transfers in a luxury car is available at an additional cost for all guests. Please call 1-888-SANDALS or contact your travel agent for more information.
If your plane leaves in the afternoon or is delayed, you're welcome to enjoy the amenities at Sandals Grande St. Lucian Spa & Beach Resort until your airport transfer arrives.
Celebrate memorable moments
Colombian Emeralds International a leader in luxury travel retail for 40 years, offers an award-winning customer service experience, along with the finest gemstone jewelry and watches at Tax and Duty Free prices. Take advantage of our convenient location on the resort property.
The Sandals Foundation is dedicated to working closely with neighbors, civic leaders, employees, travelers and partners to harness resources, energy, skills and passion in our lasting commitment to the Caribbean. Learn how you can give back through programs like Pack for a Purpose®, Reading Road Trip and more.