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Before you arrive

From the moment you arrive, you’ll find yourself immersed in warm hospitality. Here’s all the information you need to know before your visit.

  • ARRIVALS

    Upon arrival at Sangster International Airport in Montego Bay, the Ian Fleming International Airport in Ocho Rios, or the Norman Manley International Airport in Kingston, guests are to proceed to the Sandals desk or lounge. Your complimentary transfer to and from the resort will be arranged by Sandals.

  • Included Airport Transfers

    Round-trip transfers in air-conditioned buses from Sangster International Airport in Montego Bay, the Ian Fleming International Airport in Ocho Rios, or the Norman Manley International Airport in Kingston to Sandals Ochi are included.

  • BUTLER GUESTS

    If you have booked a butler-level room category, you can expect unimaginably supreme standard of service and luxury. As part of the extra pampering, you can inform your butler about some personal preferences before you arrive at the resort. To do that, click here. As a butler guest, even your luggage gets special treatment. As such, make sure you have a name tag on all your luggage pieces, including your carry-on items.

  • CHECK-IN / CHECK-OUTS

    If you arrive before check-in, we'll hold your luggage so you can begin your all-inclusive vacation right away. Check-out time is 11:00a.m. If your flight departs later, you can also leave your luggage with us and spend as much time as possible beside the sea, soaking up the sun.

  • Private car service

    Private airport transfers in a luxury car is available at an additional cost for all guests. Please call 1-888-SANDALS or contact your travel agent for more information.

  • CURRENCY

    There is an exchange bureau at Sandals Ochi. The Jamaican Dollar is the legal tender in Jamaica. Most merchants do accept U.S. Dollars, traveler's cheques and major credit cards, i.e. VISA®, MasterCard® and American Express®.

  • CHARGE IT

    Although everything is included, you may also want to enjoy optional on-site and off-site experiences, spa treatments, and make phone calls or purchases in our gift shops. We accept most major credit cards (MC, VISA and AMEX) at the spas, gift shops, photo shops, and the front desk. We also accept cash and Traveler's checks at the front desk, as well as cash at the gift shops.