Concierge Redefined

Club Sandals

The Experience Begins & Ends at Club Sandals

A place overflowing with extraordinary privileges, unique experiences, and exceptional service for concierge guests of Sandals all-inclusive resorts. Extravagance is blended with remarkable amenities that completely redefine genuine hospitality and allow guests to enjoy one-on-one service and complete relaxation in the comfort of a stylish lounge.

Services & Amenities


  • Met on arrival by Club Sandals Concierge.
  • Served cold/warm towels on arrival.
  • Privately checked in at the Club Sandals Lounge.
  • Escorted to room by Club Sandals Concierge.
  • In-Room Orientation by Club Sandals Concierge.
  • Private Resort Orientation by Club Sandals Concierge.
  • Club Sandals Welcome packet on arrival.

Staff Services:

  • Dedicated Club Sandals Concierge to assist with planning vacation experience.
  • Dedicated Club Sandals Concierge to assist with booking reservations-dinner/spa/tour/private dinners.
  • Daily contact with guests throughout their stay.
  • Personalized Resort Orientation.
  • Escort of guests to bus when they are going on tours.
  • All-Day In-Room Dining from 7:00AM - 10:00PM.

Other inclusions:

  • Robes in all rooms.
  • In-Room Bar stocked daily with sodas, juices, water, Robert Mondavi Twin Oaks® wine, local beer and a variety of spirits.
  • Specially made Club Sandals room key.
  • In-Room Culinary treat for late arrivals.
  • Free Wi-Fi in all rooms and public areas. Unlimited number of devices.

Other services by Club Sandals:

  • Ensure your bags are brought up to the departure area.
  • Recognition of birthday / anniversary / special occasion
  • Escorted Island Routes Club Sandals Tours**

**available at an additional cost

Club Sandals lounge:

  • Hours: 24-hour lounge access; Staff will be available from the hours of 8:00 a.m. - 10:00 p.m.
  • High-definition flat-screen TV.
  • Selection of Board Games, books and novels.
  • Tea and coffee station with assorted tea and freshly Ground Coffee (Jamaican Blue Mountain Blend Coffee).
  • Coffee machine in all lounges serving Espressos and Cappuccinos.
  • New York Times and British Today, The Canadian and any other Times Fax as requested.
  • iPads displaying menus, martini menu, weekly activities and Managers wine list.
  • Library of Local Books Available.
  • Air conditioned comfort.
  • Signature Scent.
  • Soothing Background Music.
  • Guest check-out with Club Sandals Concierge.
  • Alcoholic Beverages, Sparkling Wine, Juice, Soda and Water.
  • All-Day Snacks and Pastries:
    • Danish, Croissants, Muffins.
    • Coconut, Sugar and Chocolate cookies.
    • Assorted Island Treats - Rumball, coconut drops, coconut macaroon.
    • Apples.
    • Sandwiches and Wraps.
  • Club Sandals Signature Drink.
Happy people

Room Category Comparison

 Sandals LuxuryClub SandalsButler Elite

Room Amenities

Free in-room WifiYesYesYes
Tranquility Blissful Beds™YesYesYes
In-room safeYesYesYes
In-room coffeemakerYesYesYes
Plush robes-YesYes
Bed Slippers--Yes

Free to use in-room mini-bar

Local beerYesYesYes
Robert Mondavi winesYesYesYes
Selection of liquors-Yes-
Premium brand liquors--Yes


Access to Club Sandals Lounge-YesYes

Arrival / Departure

Free airport transfersSharedShared / PrivateShared / Private
Served cold / warm towels on arrivalYesYesYes
Welcome cocktail & treatsYesYesYes
Check in locationFront DeskClub Sandals LoungeIn-Room
Private resort orientationYesYesYes
Unpack luggage (on request)--Butler
Press first nights clothes (on request)--Butler

Staff Services

Daily housekeepingYesYesYes
Evening turndown serviceYesYesYes
In-Room Dining-7am to 10pm7am to 10pm
In-room breakfast / lunch / dinner-Select MenuFood from any restaurant
Beach / Pool side service--Butler


Booking dinner reservationsFront Desk / RestaurantConcierge DeskButler
Booking spa appointmentsFront Desk / SpaConcierge DeskButler
Booking golf teesFront DeskConcierge DeskButler
Booking scuba tripsFront Desk / WatersportsConcierge DeskButler
Booking excursionsTour DeskConcierge DeskButler

Weekly Activities

Free snorkeling tripYesYesYes
Free cocktail partyYesYesYes
Free wine tastingYesYesYes
Free Martini eveningYesYesYes