Jamaica is one of those places many people hope to travel to at least once in a lifetime. Located in the mesmerizing Caribbean, Jamaica is one of the largest islands in the region and a travelers’ hotspot. The island is rich in history, has an amazing culture, music, beaches, and so many natural aspects to explore including waterfalls, blue holes, mountains, rivers, mineral springs, and more.
If you have your heart set on traveling to Jamaica, there’s definitely some things you’ll need to know – like how to navigate the airport! You guessed it; things can get a little hectic at the island’s busiest airport: Sangster International Airport in Montego Bay.
No worries though, that’s where Club Mobay comes in. Read on…
Club Mobay is Jamaica’s Airport Concierge Service at Sangster International Airport in Montego Bay. Club Mobay's services include a 'meet and greet' as soon as you get off the plane, fast track through customs and immigration, complimentary Wi-Fi, and a VIP lounge that includes free snacks and Jamaica inspired cocktails. There’s a comparable service available at Kingston’s airport called - you guessed it - Club Kingston.
Club Mobay makes it possible to have an expedited arrival process, and departure luxuries that feel a bit like an extended vacation. Club Mobay even takes special care of seniors and children traveling solo!
Tip: Signing up for Club Mobay is especially a good idea for first time travellers to Jamaica, or those travelling during peak season (December until April). The comforts provided will help you sink into that vacation feel in no time!
Step 1: Once you get off the plane in Jamaica, you’ll make your way into the airport where you’ll be greeted by a VIP representative at the Club Mobay Meeting Point located below the ramp - you can’t miss it! The VIP rep will be holding a personalised sign which will help you recognize them, and know where to go.
Step 2: At this point, you’ll be escorted to the immigration line, where you’ll undergo an expedited process (fast track). It helps to fill out your forms on the plane, to speed things up even more!
Step 3: Your dedicated VIP agent will at this point help you claim your bags.
Step 4: Next, you’ll be escorted to the arrival VIP lounge.
Step 5: Now away from the hustle and bustle of the airport, you’ll be able to take advantage of the luxury amenities of the VIP lounge while waiting for transportation to your resort, or awaiting connecting flights.
Step 6: If you will be staying in Jamaica, once your transportation arrives, you’ll be guided to the transfer point, and then taken to your resort.
Step 1: Much like the arrival process, the Club Mobay departure service provides fast track components. Upon departure, expect this to take you through security quickly!
Step 2: You’ll be able to enjoy the comforts of the VIP lounge and savor complementary non-alcoholic & alcoholic beverages, snacks, tapas, sandwiches, fruits and more.
Step 3: Once it’s time for your flight, you’ll be escorted to your departure point. That means there’s no need to worry about getting lost along the way!
It won’t take much time to get to the Club Mobay lounge once you arrive at the airport. There, you’ll be able to settle into comfortable seating, peruse newspapers and magazines if you choose to, take advantage of complementary international calls to United States, Canada & UK landlines, make use of the children’s play area if you have kids, check out the cultural exhibits, and have your fill of complimentary snacks and beverages.
Club Mobay's menu includes many options for both adults and kids. Other amenities include private restrooms, shower facilities, a spa (treatments available at an additional cost, see price list), and an adults-only lounge. Oh, and you’ll also be able to check the status of your flight on the flight monitors on your way back home.
Good to know: Keep in mind that Club Mobay was designed for the comfort of all guests, including those with disabilities. This is an accessible space which includes an elevator, roll-in shower, spacious doorways, accommodating seating, tiled floors, and a bathroom stall with handrails.
Club Mobay Arrival Lounge: Monday to Sunday: 6 AM - 8 PM
Club Mobay Departure Lounge: Monday to Sunday: 6 AM - 10 PM
VIP Meet & Greet Arrival Service: $50 per adult, $25 per child (2-12 years old), free for infants (under 2).
Departure Service: $30 per adult, $20 per child (2-12 years old), free for infants (under 2).
Bundle Service (two services above combined): $80 per adult, $40 per child (2-12 years old), free for infants (under 2).
The Club Mobay VIP experience can be booked via the Island Routes Sales & Service Center at 1-877-768-8370. You can make this reservation online, after which you’ll receive email confirmation.
Your confirmation email includes a Club Mobay voucher that you’ll receive in PDF format. Print out the voucher and bring it along with you to the airport.
More information available here: Island Routes Club Mobay Airport Bundle Package.
Good to know: Once you get into the Club Mobay lounge, you’ll be able to stay there to wait for the arrival of transportation to your resort, or the departure of your flight. Your Club Mobay voucher is only valid for your travel dates, and usually for the maximum 3 hours you’re required to be at the airport in the case of departure.
Interested in the Club Mobay experience but not sure it's worth the extra cost? Sandals Resorts guests tend to love Club Mobay’s fast track service and generally think it is well worth the money.
Picture: Sandals luxurious flagship resort Sandals Montego Bay is located on a 5 minute drive from the airport and boasts a private white-sand beach and 12 incredible restaurants.
From the account of Lisa, a Sandals guest speaking of the Club Mobay experience:
“It was a blessing! When we arrived, we bypassed what seemed to be a hundred or more people in this long line. We were out of the airport in no time.”
And about the Club Mobay departure service:
“We were able to sit in the lounge and enjoy drinks while we waited for the plane since they make you get to the airport way too early.”
A second guest, Dana, added:
“Club Mobay is totally worth it! From plane to resort in 1 hour, including immigration, testing and luggage pickup.”
Want to see for yourself? Book your Club Mobay experience here.
Note: as Club Mobay is not associated with Sandals, it does not provide airport transfers for guests to Sandals all-inclusive resorts in Jamaica. Don’t worry though, free airport transfers to your resort and back to the airport once your vacation is done will be included in your Sandals all-inclusive vacation package!
You can make your Club Mobay reservation just as soon as you’ve received your flight confirmation as this information is needed to complete your booking. You’ll need to make your reservation at least 48 hours ahead of travel in order to secure the required services.
Yes. There isn’t a no-tipping policy in place for Club Mobay agents, which means it is entirely up to the traveler whether they’d like to tip or not. In most cases, the amount tipped depends upon individual experience. In general, tips are usually around $10 - $20. Some guests choose to tip $10 if they’re traveling with carry-ons only, while with checked bags they might tip $20. Bartending and wait staff might receive $5 - $10. Generally, the amount that you tip (or not) is up to you. US Dollars will do!
While Club Mobay provides expedited services, the airline check-in is not fast tracked. This means you will have to wait in line at the airline counter. Once you’ve checked in, you’ll be able to start your Club Mobay Fast Track Service inclusive of luxury arrival and departure lounge experiences.
There’s a small price variance with the arrive service as compared to the departure service. This is because the arrival service is more detailed, and more coordination is required with immigration, as well as your transportation facilitator.
As an added bonus to the stand out Club Mobay experience, you can also book luxury BMW transfers to take you to and from your resort via the Sangster International Airport. Private transfers come with added comfort, and luxury cars add a dash of style and flair. Your private luxury car can hold up to two persons per ride, which means this is the ideal service for couples who really want to live it up on their vacation.
Insider tip: Your luxury airport transfer in Jamaica will include complimentary alcoholic/non-alcoholic beverages, snacks and Wi-Fi. It’s a nice extra for that special trip!
Picture: All-inclusive Over-The-Water Bungalows with Elite Butler service at Sandals Royal Caribbean in Montego Bay.
Every vacationer hopes to wind up in a destination where things move smoothly from start to finish. Naturally, this isn’t always the case, but services like Club Mobay and all-inclusive resorts like Sandals that are dedicated to surpassing guest expectations certainly make it possible to travel the way it should be experienced - relaxed, carefree, and in a truly liberated frame of mind!
Insider tip: Sandals Montego Bay and Sandals Royal Caribbean are both less than 5 minute drive away from the Sangster International Airport, and the best thing about these resorts is that you’ll be able to ‘Stay at one resort, Play at both’ (transfers between resorts are included). Combined the resorts have 21 gourmet restaurants to choose from where guests can experience different cuisines - it’s all-included, all unlimited.