Concierge Redefined

Club Sandals

The Experience Begins & Ends at Club Sandals

A place overflowing with extraordinary privileges, unique experiences, and exceptional service for concierge guests of Sandals all-inclusive resorts. Extravagance is blended with remarkable amenities that completely redefine genuine hospitality and allow guests to enjoy one-on-one service and complete relaxation in the comfort of a stylish lounge.

Services & Amenities


  • Met on arrival by Club Sandals Concierge.
  • Served cold/warm towels on arrival.
  • Privately checked in at the Club Sandals Lounge.
  • Escorted to room by Club Sandals Concierge.
  • In-Room Orientation by Club Sandals Concierge.
  • Private Resort Orientation by Club Sandals Concierge.
  • Club Sandals Welcome packet on arrival.

Staff Services:

  • Dedicated Club Sandals Concierge to assist with planning vacation experience.
  • Dedicated Club Sandals Concierge to assist with booking reservations-dinner/spa/tour/private dinners.
  • Daily contact with guests throughout their stay.
  • Personalized Resort Orientation.
  • Escort of guests to bus when they are going on tours.
  • All-Day In-Room Dining from 7:00AM - 10:00PM.

Other inclusions:

  • Robes in all rooms.
  • In-Room Bar stocked daily with sodas, juices, water, Robert Mondavi Twin Oaks® wine, local beer and a variety of spirits.
  • Specially made Club Sandals room key.
  • In-Room Culinary treat for late arrivals.
  • Free Wi-Fi in all rooms and public areas. Unlimited number of devices.

Other services by Club Sandals:

  • Ensure your bags are brought up to the departure area.
  • Recognition of birthday / anniversary / special occasion
  • Escorted Island Routes Club Sandals Tours**

**available at an additional cost

Club Sandals lounge:

  • Hours: 24-hour lounge access; Staff will be available from the hours of 8:00 a.m. - 10:00 p.m.
  • High-definition flat-screen TV.
  • Selection of Board Games, books and novels.
  • Tea and coffee station with assorted tea and freshly Ground Coffee (Jamaican Blue Mountain Blend Coffee).
  • Coffee machine in all lounges serving Espressos and Cappuccinos.
  • New York Times and British Today, The Canadian and any other Times Fax as requested.
  • iPads displaying menus, martini menu, weekly activities and Managers wine list.
  • Library of Local Books Available.
  • Air conditioned comfort.
  • Signature Scent.
  • Soothing Background Music.
  • Guest check-out with Club Sandals Concierge.
  • Alcoholic Beverages, Sparkling Wine, Juice, Soda and Water.
  • All-Day Snacks and Pastries:
    • Danish, Croissants, Muffins.
    • Coconut, Sugar and Chocolate cookies.
    • Assorted Island Treats - Rumball, coconut drops, coconut macaroon.
    • Apples.
    • Sandwiches and Wraps.
  • Club Sandals Signature Drink.
Happy people

Room Category Comparison

 Sandals LuxuryClub SandalsButler Elite

Room Amenities

Free in-room WifiYesYesYes
Tranquility Blissful Beds™YesYesYes
In-room safeYesYesYes
In-room coffeemakerYesYesYes
Plush robes-YesYes
Bed Slippers--Yes

Free to use in-room mini-bar

Local beerYesYesYes
Robert Mondavi winesYesYesYes
Selection of liquors-Yes-
Premium brand liquors--Yes


Access to Club Sandals Lounge-YesYes

Arrival / Departure

Free airport transfersSharedShared / PrivateShared / Private
Served cold / warm towels on arrivalYesYesYes
Welcome cocktail & treatsYesYesYes
Check in locationFront DeskClub Sandals LoungeIn-Room
Private resort orientationYesYesYes
Unpack luggage (on request)--Butler
Press first nights clothes (on request)--Butler

Staff Services

Daily housekeepingYesYesYes
Evening turndown serviceYesYesYes
In-Room Dining-7am to 10pm7am to 10pm
In-room breakfast / lunch / dinner-Select MenuFood from any restaurant
Beach / Pool side service--Butler


Booking dinner reservationsFront Desk / RestaurantConcierge DeskButler
Booking spa appointmentsFront Desk / SpaConcierge DeskButler
Booking golf teesFront DeskConcierge DeskButler
Booking scuba tripsFront Desk / WatersportsConcierge DeskButler
Booking excursionsTour DeskConcierge DeskButler

Weekly Activities

Free snorkeling tripYesYesYes
Free cocktail partyYesYesYes
Free wine tastingYesYesYes
Free Martini eveningYesYesYes
Cars incoming

Club Elite

Guests staying at our Club Elite rooms at Sandals Montego Bay and Sandals Royal Caribbean also receive the exclusive indulgence of a BMW Private Luxury Transfer to and from the airport.

Learn more about Luxury Transfers